Six situations
The problem comes before the technology.
Reported volumes describe the client’s situation. They are not measured savings or promised results.
01 / Early deployment
Membership director, private club, Florida.
The situation
“I’m spending half my day copy-pasting the welcome package.”
The work
Welcome drafts in her Outlook since August 24.
Two weeks in: “picking up the inquiries, a couple of hiccups.”
What this taught us
Her members drop by on the way to the car. Email is only half her job.
02 / Audit and mapping
Civil engineering firm, two offices, Michigan.
The situation
“I thought of fifty things I’d like to build.”
The work
Five inboxes, one map, a CRM with win rates by the readout.
What this taught us
They were scared to let AI look at their project drive in case it deleted something.
03 / Initial inbox review
Insurance brokerage, owner and ops manager, Detroit.
The situation
“I can tell when an email wasn’t written by somebody. I don’t want to lose that.”
The work
Free read of two inboxes, renewals and lapses queued for a human to send.
What this taught us
He said he’d never used AI. He had strong opinions. He’d used it.
Explore insurance workflows →04 / Discovery conversation
Sleep clinic, Colorado.
The situation
15,000 fax pages a month, 1,500 orders, five people typing, half the orders never complete.
A vendor quoted $175,000 to start.
What this taught us
It is a fax, a patient lookup, and a phone call.
05 / Audit scope
Mold remediation, 35 people, Ottawa.
The situation
Wants to know which jobs make money.
The work
Two-week audit, then job costing off the inbox.
What this taught us
The numbers were already in the emails.
06 / Not a fit
Private wealth team inside a bank, 20 people.
The situation
Three apps on the corporate phone. Copilot picks the model. Nothing leaves the building.
The work
What we did: nothing. Some companies cannot buy this yet, and we say so on the first call.