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Stories / notes from the work

Real workflows. Different starting points.

What clients bring us, what we find, and where the work stands. These anonymized engagement notes include early work and a project we declined, not just finished success stories.
A workflow map showing the work between handoffs

Six situations

The problem comes before the technology.

Reported volumes describe the client’s situation. They are not measured savings or promised results.

01 / Early deployment

Membership director, private club, Florida.

“I’m spending half my day copy-pasting the welcome package.”

Welcome drafts in her Outlook since August 24.

Two weeks in: “picking up the inquiries, a couple of hiccups.”

What this taught us

Her members drop by on the way to the car. Email is only half her job.

02 / Audit and mapping

Civil engineering firm, two offices, Michigan.

“I thought of fifty things I’d like to build.”

Five inboxes, one map, a CRM with win rates by the readout.

What this taught us

They were scared to let AI look at their project drive in case it deleted something.

03 / Initial inbox review

Insurance brokerage, owner and ops manager, Detroit.

“I can tell when an email wasn’t written by somebody. I don’t want to lose that.”

Free read of two inboxes, renewals and lapses queued for a human to send.

What this taught us

He said he’d never used AI. He had strong opinions. He’d used it.

Explore insurance workflows →
04 / Discovery conversation

Sleep clinic, Colorado.

15,000 fax pages a month, 1,500 orders, five people typing, half the orders never complete.

A vendor quoted $175,000 to start.

What this taught us

It is a fax, a patient lookup, and a phone call.

05 / Audit scope

Mold remediation, 35 people, Ottawa.

Wants to know which jobs make money.

Two-week audit, then job costing off the inbox.

What this taught us

The numbers were already in the emails.

06 / Not a fit

Private wealth team inside a bank, 20 people.

Three apps on the corporate phone. Copilot picks the model. Nothing leaves the building.

What we did: nothing. Some companies cannot buy this yet, and we say so on the first call.

A repeatable approach

Different businesses. The same first question.

What work keeps repeating, and who is responsible for getting it done? We start there, then decide what is worth building.