Last Updated: September 30, 2025
This is the deal between you and me (Simon Bergeron, operating as LemonBrand). When you hire me, book a call, or use the website, you're agreeing to these terms.
No lawyers wrote this. I did. It's written in plain English because legal documents shouldn't require a law degree to understand.
I build AI automation systems. Specifically:
I work directly with you. No agency overhead. No account managers. Just me building, deploying, and supporting your systems.
Everything. The automations are built on your accounts using your tools. You control all access. You can revoke my permissions anytime. No vendor lock-in. No held hostage.
I only access what's required to do the work. Once the project ends, revoke my access. Your data stays yours.
Late payments: I pause work after 7 days. Your systems stay running, but no updates, fixes, or new builds until payment clears.
Discovery: 1-2 weeks depending on complexity
Build: 2-6 weeks depending on scope:
I set realistic timelines. I won't overpromise to close the deal. If something takes longer than expected, I'll communicate immediately and adjust.
Delays happen. If your team is slow to respond or provide access, timelines extend accordingly. If I'm the bottleneck, I own it and communicate proactively.
APIs change. Platforms update. Integrations break. That's the nature of software.
During the project: I fix it as part of the work.
After launch (first 30 days): I fix it for free.
After 30 days: Retainer clients get priority support. One-off clients can book fix sprints at my hourly rate.
You change your mind: If requirements change mid-project, we re-scope and adjust pricing. Small tweaks are fine. Complete pivots require a new agreement.
I discover problems: If I find issues in your existing systems that need fixing first, we discuss options and adjust scope accordingly.
If third-party services go down: (Make.com, your CRM, etc.) I can't fix that. I'll help troubleshoot and communicate with vendors, but uptime depends on the platforms we integrate with.
If your account gets suspended: Not my fault. If you violate a platform's terms and they shut you down, that's on you.
You can cancel anytime before I begin work. Full refund of deposit.
If you cancel during discovery, you pay for time spent (hourly rate × hours worked). Remaining deposit refunded.
If you cancel mid-build, you pay for work completed. You keep everything built so far. No refund on work delivered.
Either party can cancel with 30 days notice. No long-term contracts. No cancellation fees. If you're not happy, you can leave.
I don't share your data. Period.
NDAs: I'll sign one if you need it. Most clients don't bother, but I'm happy to if you want the extra protection.
Your systems: Everything stays in your infrastructure. I don't keep copies of your customer data, proprietary workflows, or sensitive business information after projects end.
My work: I may use general insights and anonymized case studies for marketing. Specific client details require your permission first.
Your stuff stays yours. Business data, customer information, proprietary processes—all yours.
My stuff stays mine. General frameworks, templates, and methodologies I bring to the project remain my intellectual property.
What we build together: You own it. The specific automations and systems we create for your business belong to you.
My templates and tools: If I use pre-built components or frameworks I've developed, you get a license to use them in your business, but I retain ownership and can reuse them with other clients.
Here's what I'm responsible for:
Here's what I'm not responsible for:
Maximum liability: The total amount you paid me for the project. If you paid $10K, that's the max I'm liable for.
Why this matters: I'm a solo operator, not a corporation with insurance pools. This keeps pricing reasonable while protecting both of us.
What I guarantee:
What I don't guarantee:
"As-is" after 30 days: Once the 30-day post-launch period ends, systems are delivered as-is unless you're on a retainer.
You can:
You can't:
If you break laws using my systems: That's on you. I'm not liable for how you use the tools I build.
Standard retainer includes:
Custom SLAs available. Need same-day support? We can set that up. Pricing adjusts accordingly.
Step 1: Talk to me. Email simon@lemonbrand.io with the issue. I'll respond within 48 hours. Most problems get solved here.
Step 2: Mediation. If we can't resolve it directly, we agree to try mediation before lawsuits.
Step 3: Arbitration. If mediation fails, binding arbitration in Ontario, Canada. Much cheaper and faster than courts.
Governing law: Ontario, Canada. If you're elsewhere, Canadian law applies.
No class actions. Disputes are individual, not class-wide.
I can:
If terms change materially: I'll email you 30 days before changes take effect. If you don't like the changes, you can cancel your retainer without penalty.
I can terminate if:
You can terminate if:
When service ends:
I'm not a lawyer, accountant, or compliance expert. I build automation systems. If you need legal, financial, or regulatory advice, hire the appropriate professional.
Industry-specific regulations: If you're in healthcare (HIPAA), finance (SOC2), or other regulated industries, you're responsible for ensuring systems comply. I'll work with your compliance team, but ultimate responsibility is yours.
Testing is critical. You must test all systems before going live. I'll help with testing, but you're responsible for verifying everything works for your specific use case.
If something beyond my control prevents me from delivering: (natural disasters, pandemics, internet infrastructure failure, platform shutdowns) I'm not liable for delays or non-delivery.
I'll communicate immediately and work to find solutions, but some things are genuinely outside my control.
This is the deal. These terms, plus any project-specific scope documents or proposals, constitute the entire agreement between us.
Verbal promises don't count. If it's not written in the scope or these terms, it's not part of the deal.
Amendments require writing. Changes to agreements must be documented via email or written addendum.
Questions about these terms?
Email: simon@lemonbrand.io
I'll respond within 48 hours. Usually faster.