Efficiency cost them their clients.
Efficiency is a double-edged sword. Optimize for length of call and you end up with a lot of unsatisfied people, because their request was not answered. Unsatisfied people talk sh*t about you, and you end up with less clients.
Keep watching
More from AI in Context
ClipYou might be a young adult, you might be an older adult, but you're still an adult who has learned t
o deal with humans.
Oct 16, 2026
ClipEvery morning is oftentimes too much. It's way too much to receive stuff every single morning.
From Ep 02: Top three automations
Oct 16, 2026
EpisodeHave an automation that goes through your week and gives you a recap of it.
AI in Context, episode 02: managing agent workflows. A live working session, recorded. “Take a task that you have on your mind and delegate it to an AI agent.”
Oct 15, 2026
The inbox audit
Your team's year, read and mapped.
The inbox audit shows where your team's work actually goes, then we walk you through it.